Frequently Asked Questions

Globe Gears is a trusted provider of medical and wellness products, established in 2009. We specialize in supplying certified, high-quality medical equipment and healthcare products to hospitals, clinics, pharmacies, and individuals worldwide. Our commitment is to ensure that every product meets the highest international quality and safety standards.

Yes, all our products are certified and undergo rigorous quality testing. We hold FDA approval, ISO 13485 certification, CE marking, and WHO prequalification. Every product we sell meets or exceeds international healthcare standards for safety and effectiveness.

We currently ship to over 45 countries worldwide. Our main markets include North America, Europe, Asia, and select regions in Africa and South America. Shipping times and costs vary by location. Please contact our sales team for specific information about shipping to your country.

Our customer support team is available 24/7. You can reach us via email at support@globegears.world or use the contact form on our website. We typically respond to all inquiries within 24 hours during business days.

Currently, orders can be placed by contacting our sales team directly via email, phone, or the contact form. We're working on implementing an online ordering system for your convenience. Our team will guide you through the order process, provide quotes, and handle all documentation.

Shipping costs and delivery times vary based on product size, weight, and destination. Domestic orders typically arrive within 3-5 business days, while international orders take 7-14 business days. Express shipping options are available. We'll provide exact shipping costs and delivery estimates during the order process.

Yes, once your order ships, you'll receive a tracking number via email. You can use this number to monitor your shipment's progress in real-time. Our customer service team can also provide updates on your order status at any time.

We offer a 30-day return policy for unused products in original packaging. Medical devices must be unopened and sealed for safety reasons. Refunds are processed within 7-10 business days after we receive the returned item. Defective products can be exchanged at no additional cost. Please contact our support team to initiate a return.

We accept various payment methods including bank transfers, credit/debit cards (Visa, MasterCard, American Express), PayPal, and purchase orders for registered healthcare facilities. Payment terms can be arranged for bulk orders and regular customers.

First, consult the troubleshooting section of your product manual. If the issue persists, contact our technical support team at tech@globegears.world or call +1 (555) 123-4569. Our technicians can guide you through diagnostics and repairs. If the product is under warranty and the issue is covered, we'll repair or replace it at no cost.

Yes, we provide repair services for all products we sell. Repairs under warranty are free (excluding damage from misuse). Out-of-warranty repairs are available at competitive rates. We also offer preventive maintenance packages for medical facilities to ensure equipment remains in optimal condition.

Calibration frequency depends on the specific device and usage intensity. Generally, diagnostic equipment should be calibrated annually or as recommended by the manufacturer. We offer calibration services and can set up regular maintenance schedules for your equipment to ensure accuracy and compliance with medical standards.

All product manuals are included with your purchase. Digital copies are also available on our website in the product documentation section. If you've lost your manual, contact our support team, and we'll email you a copy. Video tutorials and quick-start guides are also available for many products.